Privacy & Refund Policy
Train Tixs understands and respects your right to privacy. As such, the only third parties who receive your e-mail address are the ticket sellers from whom you purchased tickets. We will not share your information with other parties.
OFFICE HOURS MON.-THURS. 9AM-5PM.
REFUND / CANCELLATION POLICIES
Requests for Refunds will be handled on an individual basis.
All Refund Requests for "reservation only- limited seating " or "Special Events", must be received no later than Two Weeks prior to the trip.
All sales will be final and no refunds will be granted after this point. For complete cancellations at any time a $10 processing fee will be retained.
Pre-paid Ticket Reservations for rides designated as SPECIAL EVENTS must be cancelled at least 2 weeks in advance to receive a refund. After this point ALL SALES ARE FINAL and NO REFUNDS or CREDITS will be granted.
A $10 fee is charged to refund any reservation paid by Credit Card
No refunds will be given after the train has departed the station.
No refunds are given for groups and no shows.
We have never cancelled a scheduled train ride, however should there be the need to cancel a train ride refunds or exchanges for future rides will be gladly given.
We reserve the right to alter schedules and substitute motive power as operating circumstances warrant.
Contact Support at 585-340-7969